Privacy Policy

新義豊株式会社 (Medical Supporter) is responsible for personal data processed through this website and our medical coordination services. Address: 福岡県福岡市博多区博多駅南3-17-15 4F; email: service@medicalsupporter.org; website: https://medicalsupporter.org.

We may collect your name, contact details, nationality, language, medical summary, records, test reports, imaging, prescriptions, insurance and payment information, passport or visa-related details, and information you provide through forms, LINE, WhatsApp, email, or phone.

We use data to answer inquiries, assess suitable Japanese medical institutions, translate records, arrange second opinions, book appointments, support visa steps, accompany clinic visits, process payments, follow up, keep legal records, handle disputes, and improve service quality.

Medical information is highly sensitive. We process it only with explicit consent from you or your lawful representative, to perform our agreement, to protect vital interests, or where law permits, and share it only with recipients necessary for referral, translation, visa, and care coordination.

To deliver services, we may share necessary data with Japanese medical institutions, physicians, translators, travel or lodging support, payment providers, IT vendors, insurers, and legal advisers. Data may be processed in Japan, your location, or vendor locations, using contracts, access limits, and data minimization.

We retain data only as long as needed for services, accounting, tax, medical coordination records, legal duties, or dispute handling. We use access controls, encrypted transmission, least-privilege access, vendor review, and confidentiality measures, but no internet transmission is absolutely secure.

Depending on applicable law, you may request access, correction, deletion, restriction, objection, withdrawal of consent, or a copy of your data. Contact us at service@medicalsupporter.org; we may verify identity before acting on medical data requests.

This website may use necessary cookies, locale preferences, form-abuse prevention, and anonymized traffic analytics. If advertising or remarketing technologies are later used, we will provide notice and choices as required by law.