Frequently Asked Questions

If you have just received a diagnosis, you do not need to decide immediately whether to travel to Japan. We help organize your records and imaging, then check whether a second opinion or institution review in Japan may be appropriate. Every case is different, and no treatment can guarantee results; options must be reviewed by physicians based on your records.

You do not need to handle language issues alone. Depending on the agreed scope, we can arrange interpretation support in Chinese, English, and other languages for consultations, exams, hospitalization, or discharge coordination. The website interface supports 8 languages: Traditional Chinese, English, French, German, Mongolian, Thai, Vietnamese, and Arabic.

It depends on the treatment. Same-day immune therapy or health checkups let you return to the hotel by afternoon. For treatments that require hospitalisation (particle therapy, surgery), we arrange long-stay apartments or hotels near the hospital and coordinate accommodation for accompanying family. Caring for a loved one in a foreign country is hard — we handle lodging, meals and daily logistics so your family can focus on you.

Yes. We can first arrange an online second opinion or preliminary record review so a Japanese physician can assess whether further discussion is worthwhile. Fees depend on case complexity. If your budget is limited, we explain which steps can be done first and which can wait.

You can tell the coordinator about discomfort, schedule issues, or communication concerns at any time. We help communicate those concerns to the medical institution. Pain management, side effects, and emergency medical care are handled by physicians, the facility, or local emergency services.

We can discuss it. If you want to stop, adjust, or switch institutions, we first help confirm the facility rules, incurred fees, cancellation conditions, and next options. Whether transfer or treatment changes are possible depends on the institution and physician review.

We provide coordination services for medical travel to Japan, including hospital matching, appointments, record translation, travel-readiness documents, interpretation accompaniment, emergency contact support, and treatment-report translation.

The basic coordination service fee is 20% of total medical costs. Additional standalone services such as travel-readiness document preparation, interpretation, and second-opinion coordination are quoted per case; please confirm the latest scope and pricing with our coordinator.

Yes. We can arrange an online second-opinion consultation with Japanese physicians on a standalone basis. Fees depend on case complexity and the consulting physician — please request a quote from our coordinator.

Mainly includes immune cell therapies (NK cells, dendritic cells, etc.), heavy ion / proton therapy, gene therapy, neoantigen vaccines, and macrophage activation therapy. See the "Advanced Treatments" page for details.

All treatment plans are determined by attending physicians at Japanese medical institutions based on the patient's condition. Medical Supporter is a medical coordination agency and does not provide medical treatment or treatment recommendations.

It varies by treatment type. Immune cell therapy is typically 6 sessions over about 3.5 months. Heavy ion therapy can be as short as 1 day (early-stage lung cancer) or as long as several weeks. Health checkups usually take 1–3 days.

It depends on the patient's condition and must be evaluated by the attending physician. Many immunotherapies can be used in combination with standard treatments (chemotherapy, radiation).

A tourist visa (visa-free) can be used for stays of 90 days or less. For treatment plans exceeding 90 days or requiring multiple entries, a medical visa is recommended.

Yes. Companions are not limited to family members; non-relatives may also apply for an accompanying visa when necessary.

Yes. Depending on the agreed scope, we can arrange Chinese, English, and other medical interpretation support to help you communicate more clearly with the medical team. Actual languages and hours are confirmed based on schedule and staffing.

Medical care in Japan is self-paid. You can request receipts and medical certificates from the hospital and apply for partial reimbursement from Taiwan's NHI Administration after returning home. Reimbursement eligibility and amounts are determined solely by the NHI Administration — Medical Supporter does not guarantee any refund.

Service fees can be paid via online credit card or bank transfer. Treatment fees at medical institutions follow each hospital's own settlement process.