Japan-based support · Medical records · Second opinions · Visit coordinationConsidering Cancer Treatment in Japan?
We Help You Understand Options, Arrange Consultations, and Plan Visits
Medical Supporter is a Japan-based medical support team in Fukuoka. We help international patients and families organize medical records, arrange second opinions, communicate with hospitals and clinics, prepare visits to Japan, support interpretation, and assist with follow-up after returning home. Treatment decisions are always made by licensed physicians based on your records and condition.
Reply typically within 24 hours · Chinese / Japanese / English coordinators
What you can expect after reaching out
- A coordinator will reply within 24 hours in Chinese, Japanese, or English
- You do not need fully translated medical records to get started
- Sending an inquiry is not a commitment; you can stop at any point
- We explain possible next steps and estimated cost ranges
Partner Medical Institutions
Treatment Categories for Physician Evaluation
Years of Medical Support Experience
Languages Supported
Pick the option that fits your current situation
Different stages need different support. We will respond accordingly so you don’t carry too much at the start.
- I’m still gathering information
I’m just starting to learn about treatment in Japan
- See the full process
- See the cost range
- No medical records needed yet
- I already have medical records
I have medical records and want to know if going to Japan makes sense
- Free 30-min pre-consultation
- Initial direction & options
- No formal commitment yet
- I’m ready to plan a visit to Japan
I’m ready to travel to Japan and want to begin arrangements
- Medical record pre-review
- Schedule planning
- Initial quote
Start in Three Simple Steps
You do not need to research everything first or speak Japanese. From your first message, we guide you through the next steps.
- 1
Send a short inquiry
Name, email, the therapy or hospital you are curious about, and a brief sketch of your situation — 3 minutes. Or message us on LINE.
- 2
A reply within 24 hours
A coordinator replies in your language with an initial cost range, possible institution types, and suggested next steps. If Japan is not the right fit at this stage, we say so.
- 3
Decide whether to continue
If the proposed path does not feel right, you can stop here with no obligation. If you move forward, we help coordinate video consultations, pre-travel document checklists, lodging and transport references, and interpretation support during visits.
Sending an inquiry is not a commitment to treatment — it just lets us start gathering information for you.
We support decision preparation, not medical decision-making
Medical Supporter organizes records, coordinates communication, and arranges logistics. Diagnosis, treatment eligibility, prescriptions, and final treatment plans remain with licensed physicians and medical institutions in Japan.
What We Do
- Organize medical records
- Translate and summarize medical information
- Request physician review or second-opinion opportunities
- Coordinate appointments, interpretation, and visit logistics
- Help understand estimated costs and process steps
What We Do Not Do
- We do not diagnose
- We do not decide treatment eligibility
- We do not guarantee hospital acceptance
- We do not guarantee treatment outcomes
- We do not replace emergency medical care
- We do not sell prescription drugs or make prescribing decisions
10+ Treatment Categories for Physician Evaluation
We organize information on particle and local therapies, immune-cell therapy, gene-related therapy consultation, personalized medicine, and regenerative medicine so you can discuss whether further evaluation is appropriate with a physician.
Heavy Ion / Proton
Heavy Ion / Proton Therapy
- Carbon-ion and proton therapy evaluation
- Bragg Peak dose-concentration planning
Our Japan Medical Network
Photo Immuno (PIT)
Near-Infrared Photoimmunotherapy
- PIT / ICG Liposome availability requires confirmation
- External and intravascular irradiation conditions must be checked
Our Japan Medical Network
Electro-Capacitive
ECCT Electric Field Therapy
- Physical mechanism requires clinic confirmation
- Wearable-device use needs confirmation
Our Japan Medical Network
Six-Cell Immunotherapy
Six-Cell Combination Immunotherapy
- Combination culture of multiple immune-cell types
- Cell types and reinfusion schedule require confirmation
Our Japan Medical Network
Immune-cell therapy consultation
Immune-cell Therapy Consultation
- Checkpoint-drug use requires physician review
- PD-1 / CTLA-4 combinations require safety confirmation
Our Japan Medical Network
Neoantigen Vaccine
Neoantigen Personalized Vaccine
- NGS and AI analysis may support physician evaluation
- Suitability for a personalized approach must be reviewed by a physician
Our Japan Medical Network
GcMAF / Hybrid MAT
Macrophage-related Therapy Consultation
- Hybrid MAT and GcMAF details should be confirmed separately
- Specimen analysis and preparation flow require review
Our Japan Medical Network
Gene-related therapy consultation
Gene-related Therapy Consultation
- Tumor-suppressor injection consultation
- Gankyrin-silencing RNA consultation
Our Japan Medical Network
Hasumi Immuno-Vaccine
Hasumi Vaccine Consultation
- Hasumi vaccine history and case counts are background only
- Side effects and follow-up require confirmation
Our Japan Medical Network
Dendritic Cell Vaccine
Dendritic Cell Vaccine Consultation
- Tumor-marker information should be explained by the institution
- Immune response and suitability require case-by-case review
Our Japan Medical Network
MSC Regenerative
Regenerative Medicine Consultation
- Stem-cell, PRP, and supernatant consultation
- CPC / cell-processing and care plans require confirmation
Our Japan Medical Network
30+ Partner Medical Institutions in Japan
Our network covers hospitals, clinics, regenerative medicine centers, and checkup facilities in Tokyo, Fukuoka, Osaka, Nagoya, Chiba, and other regions. Each case still requires institution review before acceptance.
Cancer Specialty Hospitals(5)
University Teaching Hospitals(3)
University Teaching HospitalsCenter Hospital of the National Center for Global Health and Medicine (JIHS; formerly NCGM)
Shinjuku, Tokyo
University Teaching HospitalsThe Institute of Medical Science, The University of Tokyo (IMSUT)
Shirokanedai, Tokyo
University Teaching HospitalsFukuoka Tokushukai Hospital
Kasuga, Fukuoka
Advanced Specialty Clinics(14)
Regenerative Medicine Centers(5)
Regenerative Medicine CentersOmotesando HELENE Clinic
Minami-Aoyama, Minato-ku, Tokyo
Regenerative Medicine CentersSaisei Mirai Group
Otemae, Chuo-ku, Osaka
Regenerative Medicine CentersKyushu Regenerative Medicine Center
Kashii-Teriha, Higashi-ku, Fukuoka
Regenerative Medicine CentersREGENE CLINIC
Shinjuku, Tokyo
Premium Health Checkup Centers(3)
Our Japanese Advisory Physician Panel
From immuno-oncology and regenerative medicine to precision health checkups, our advisory panel spans the main Japanese specialties. They provide second opinions and treatment direction; final decisions remain between you and your physician.
Physicians who provide second opinions are independent practitioners at Japanese institutions, not employees of Medical Supporter.
Abe Hiroyuki
東京キャンサークリニック
Second Opinion
Sasada Amako
東京キャンサークリニック
Second Opinion
Mori Yoshiomi
赤坂AAクリニック
Second Opinion
Matsuoka Takaaki
表参道へレネクリニック
Second Opinion7-Step Complete Care Journey
From first contact to post-return follow-up — we break the international medical journey into 7 transparent steps, with a dedicated coordinator communicating with you and your family at every stage.
- 01
Free Online Consultation
- 02
Contract & Transparent Payment
- 03
Records Translation & Remote Second Opinion
- 04
Hospital Match & Cost Estimate
- 05
Pre-trip Information Coordination
- 06
Translation Coordination During Treatment in Japan
- 07
Post-Return Follow-up & Re-visits
See Every Cost Before You Sign — No Hidden Charges
We split the total into two clear lines — medical fees and a flat 20% service fee. Every item is itemized in writing up front, so there are no surprise charges later.
Japanese Medical Fees (sample range)
¥800,000 – ¥6,000,000
Medical Supporter Service Fee
20% of actual medical fees
Written estimate before you sign
Total
One written estimate
Confirmed before you sign
Included in the 20% Service Fee
- ✓Organizing and translating medical records
- ✓Arranging remote second opinions with Japanese physicians
- ✓Scheduling appointments and coordinating your itinerary
- ✓24-hour contact line (inquiry & itinerary coordination, not emergency medical care)
- ✓Summarizing Japanese medical reports in your language
- ✓Scheduling follow-up video consultations after returning home
- ✓Post-return coordination contact line
※ Not included: medical fees themselves, patient's international airfare, personal shopping, accommodation upgrades.
Put in writing, because this is how we work
Five operational commitments — about your experience, not medical outcomes.
- 01
Reply within 24 hours
Whether you reach us via form, LINE, phone or email, a coordinator will reply within 24 hours.
- 02
Transparent pricing — cost range before any consultation
We do not surprise you with the price after you have invested your hopes. Our very first reply includes a treatment budget range and our service-fee structure, so you can decide whether to go further.
- 03
Eight-language interpretation accompaniment
Traditional Chinese, English, French, German, Mongolian, Thai, Vietnamese, Arabic. From airport to consultation, surgical consents and discharge — you never face the language barrier alone.
- 04
You can stop or switch hospitals at any time
If you change your mind, want to transfer, or wish to continue care back home, we first confirm facility rules, incurred fees, and cancellation conditions, then help organize the next steps.
- 05
No upselling of unnecessary therapies
When budget is tight or a therapy is not the right fit, we say so plainly — "this one can wait", "this one is not the best value" — instead of letting you pay for the sake of paying.
These five promises are operational and unrelated to medical outcomes. Therapy suitability and results are always determined by your attending physician based on your complete medical record.
A Fukuoka Team Supporting International Patients in Japan
Medical Supporter is the international medical coordination arm of Shingihou Co., Ltd., headquartered in Fukuoka, Japan.
Since opening in Fukuoka in 2015, we have helped international patients organize medical records, confirm whether Japanese institutions can review a case, arrange second opinions, support interpretation, and prepare visits to Japan. Each case is first organized into a format an institution can review before next steps are arranged.
We are a Japan-based medical support team coordinating communication among patients, families, medical institutions, interpreters, and local support contacts. Suitability, acceptance, and treatment plans remain the responsibility of physicians and medical institutions.
Founded
July 2015
Headquarters
Fukuoka, Japan
Representative Director
Lin Chichuan
Languages Served
8 Languages
Operating Credentials & Coordination Network
Fukuoka Prefecture Travel Arrangement License
No. 35 (Current)
Legally authorized to plan and arrange end-to-end medical travel itineraries to Japan.
Registered Support Organization (Japan)
No. 19 Reg-000303 (Current)
Officially qualified to provide support services to foreign residents in Japan.
30+ Partner Medical Institutions in Japan
Active 10-Year Network
Our network includes hospitals, clinics, regenerative medicine centers and checkup facilities across Tokyo, Kyushu, Nagoya and Osaka. Each case must still be reviewed by the institution before acceptance.
Former Medical Visa Guarantor — Japanese MOFA (No Longer Active)
No. B-066 (2015–2024, Historical)
From 2015 to 2024, we held dual guarantor certification from Japan's MOFA and METI for medical visas. We have since refocused on cross-border medical coordination and patient support. Visa guarantor procedures are now handled by partner travel agencies or administrative scriveners.
6 Things to Check Before Choosing a Medical Coordination Service
Before choosing support for medical care in Japan, check whether the service can communicate clearly with institutions, provide written estimates, explain what is included, organize medical records, clarify visa and travel documents, and support follow-up after returning home.
- 1
Does the service hold formal contracts with Japanese hospitals?
Corporate coordination agreements with 30 Japanese medical institutions; appointments, interpretation and document exchange are managed through one channel.
- 2
Is there a verifiable corporate track record?
Former MOFA/METI medical visa guarantor background (B-066). Current services focus on medical support and coordination; guarantor letters are not issued directly by Medical Supporter.
- 3
Do the medical interpreters have clinical experience?
Professional medical interpreters with 10+ years of clinical experience.
- 4
Who assumes administrative responsibility and scheduling?
As a corporate contact point, we coordinate documents, payment and scheduling so hospitals, patients and families work through one consistent channel.
- 5
Is the fee structure transparent?
Transparent pricing: medical fees plus a fixed service fee — no hidden markups.
- 6
Is support available in emergencies and after you return home?
24-hour emergency support line, plus cross-border follow-up after you return home.
Whether or not you choose Medical Supporter, this checklist helps you avoid common risks in cross-border care.
We Understand What You're Going Through
From cost and language to visas and long-term follow-up, we have brought together the questions patients and families ask us most often. If anything is still unclear, reach out anytime via LINE, WhatsApp or email — we'll get back to you.
Q1What is Medical Supporter?
Medical Supporter is a Japan-based medical support service operated by Shingihou Co., Ltd. We were formerly registered with MOFA as B-066; today, we help international patients prepare records, arrange second opinions, communicate with Japanese hospitals and clinics, and plan visits and follow-up.
Q2Who is this service for?
This service is for international patients and families considering care in Japan, including second opinions, particle therapy evaluation, immune-cell therapy consultation, health checkups, or visit planning. Treatment suitability is always reviewed by physicians based on medical records.
Q3What does the process look like?
The typical path is: online consultation, record preparation and translation, confirming which institutions can review the case, document and itinerary support, interpretation and coordination in Japan, and follow-up planning after returning home. The first 30-minute consultation is free; timelines depend on record completeness and institution replies.
Q4What is the total cost of treatment in Japan? What does it cover?
Treatment cost varies significantly by therapy and by hospital — final pricing depends on each facility's quote. Medical Supporter charges a 20% coordination fee on top of the actual medical cost. The coordination fee covers CN/JP medical document organization & translation, remote Second Opinion arrangement, physician appointments and itinerary coordination, a 24-hour contact line, summary of exam reports and handoff to your local physician, cross-border video re-visit scheduling, and a post-return contact line. A full quote is provided before signing — no hidden fees.
Q5I do not speak Japanese or English — can I still receive treatment?
Yes. We provide translation coordination in 8 languages (Chinese, English, French, German, Mongolian, Thai, Vietnamese, Arabic) to support communication between you and your physicians, and we summarize exam reports and medication instructions for you and your family. LINE/WhatsApp consultants reachable 24/7 for inquiry and coordination (not emergency medical care).
Q6Do I need a medical visa? How do I obtain one?
It depends on nationality and length of stay. Visa-exempt countries (Taiwan, Korea, Singapore) can use tourist visas for short-term treatment; China, Mongolia, Vietnam, Thailand and others require a medical visa. Medical Supporter was formerly B-066-certified by Japan MOFA (we no longer provide formal guarantor service ourselves); we can still help you determine the applicable visa type, prepare your document checklist, and refer you to partner travel agents or administrative scriveners who handle the actual guarantor procedure.
Q7What medical records do I need to prepare?
Three basics: (1) past medical records (surgery, chemo/radiation history), (2) recent 3-month blood reports, (3) imaging disc (raw CT/MRI/PET-CT DICOM files). We professionally translate Chinese records into a Japanese referral letter, then a Japanese physician pre-reviews and advises if more is needed. Files can be sent via LINE, email, or cloud share.
Q8How long from first contact to actual departure?
Typically 3–6 weeks. Visa-exempt nationals with complete records can move in 2 weeks; medical visa cases usually take 4–6 weeks (records translation, physician pre-review, visa processing, itinerary). Urgent cases follow our "expedited workflow" — as fast as 10 business days. Contact us via LINE and we will give a personalized timeline immediately.
Q9What happens if complications or emergencies occur during treatment?
If an urgent issue occurs during treatment, medical care is handled by the hospital or local emergency services. We provide a 24-hour coordination contact line to help communicate the situation, arrange interpretation, and notify family members.
Q10Will you continue follow-up after I return home?
After returning home, we can help coordinate follow-up communication with the Japanese medical institution, organize reports, arrange interpretation, and explain legal options for obtaining prescribed medication when permitted. We do not sell prescription drugs, make prescribing decisions, or guarantee international shipment of medication.
Beyond Language, Connecting You to Medical Options in Japan
From Greater China, Southeast Asia, Mongolia and Arabic-speaking regions to Europe, our 8-language interface helps international patients understand medical options in Japan, organize records, and coordinate the communication needed before and after visits.
Talk to a Coordinator About Next Steps
+81-92-984-3200service@medicalsupporter.org
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